Privacy Policy

Last updated: 1 March 2026

GenusCore ("we", "us", "our") is committed to protecting your personal information. This policy explains how we collect, use, and safeguard data when you use our website or services.

1. Information We Collect

We collect information you provide directly:

• Contact form submissions: name, company, email address, phone number, and message content.
• Email correspondence: any information you share when contacting us.
• Client engagements: business information necessary to deliver our services.

We collect automatically:

• Analytics data: via Google Analytics (GA4), including pages visited, session duration, device type, and approximate location. No personally identifiable information is collected automatically.
• Server logs: IP address, browser type, and request timestamps.

2. How We Use Your Information

• To respond to your enquiries and provide requested services.
• To improve our website and service offerings.
• To send relevant communications (only with your consent).
• To comply with legal obligations.

3. Data Protection (POPIA & GDPR)

We comply with the Protection of Personal Information Act (POPIA) of South Africa and the General Data Protection Regulation (GDPR) of the European Union where applicable.

• We process personal data only with a lawful basis (consent, contract performance, or legitimate interest).
• We do not sell, rent, or share your personal data with third parties for marketing purposes.
• We retain personal data only as long as necessary for the purpose it was collected.
• You have the right to access, correct, or delete your personal data at any time.

4. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption on all web traffic.
• Secure hosting infrastructure.
• Access controls limiting who can view personal data.
• Regular security reviews.

5. Third-Party Services

We use the following third-party services:

• Google Analytics: website usage analytics. Google Privacy Policy

We do not use your data to train AI models. Client data provided during engagements is handled under a separate Data Processing Agreement.

6. Cookies

We use essential cookies for website functionality and analytics cookies via Google Analytics. You can disable cookies in your browser settings.

7. Your Rights

Under POPIA and GDPR, you have the right to:

• Request access to your personal data.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to processing of your data.
• Lodge a complaint with the Information Regulator (South Africa) or relevant supervisory authority.

8. Contact

For privacy-related requests, contact us at [email protected].