Terms of Service

Last updated: 1 March 2026

These terms govern your use of the GenusCore website and services. By using our website or engaging our services, you agree to these terms.

1. Services

GenusCore provides AI strategy, integration, automation, and custom development services. Specific deliverables, timelines, and pricing are defined in individual project agreements or Statements of Work (SOW).

2. Engagement Terms

• All projects begin after a signed SOW or project agreement.
• Pricing is fixed per the agreed scope. Changes in scope require written agreement and may affect pricing and timeline.
• Payment terms are specified in each project agreement (typically 50% upfront, 50% on completion for once-off work; monthly in advance for retainers).

3. Intellectual Property

• Client-owned: All custom code, designs, and documentation created specifically for your project are transferred to you upon final payment. You own the deliverables.
• GenusCore-owned: Pre-existing tools, frameworks, and methodologies used during delivery remain our intellectual property. You receive a perpetual, non-exclusive licence to use them within your deliverables.
• Third-party: Open-source and third-party components are subject to their respective licences.

4. Confidentiality

We treat all client information as confidential. We will not disclose your business information, data, or project details to third parties without your written consent, except where required by law.

5. Data Handling

• Client data is processed in accordance with our Privacy Policy and applicable data protection laws (POPIA, GDPR).
• We will provide a Data Processing Agreement (DPA) for any engagement involving personal data.
• We do not use client data to train public AI models.

6. Limitation of Liability

GenusCore will use reasonable skill and care in delivering services. Our total liability for any claim arising from an engagement is limited to the fees paid for that specific engagement. We are not liable for indirect, consequential, or incidental damages including lost revenue or data.

7. Termination

• Either party may terminate an engagement with 14 days written notice.
• Work completed up to the termination date will be invoiced and delivered.
• Retainer agreements may be cancelled with 30 days written notice.

8. Website Use

• The content on this website is for general information purposes.
• We make reasonable efforts to keep information accurate but do not guarantee completeness.
• Statistics cited from third-party sources are attributed to their original publishers.

9. Governing Law

These terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the courts of the Western Cape, South Africa.

10. Contact

For questions about these terms, contact us at [email protected].